Shipping & Returns

Payment Policy

Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, Discover)
Check/Money Order
Cash On Delivery

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Mailing Address For Check/Money Order


      American Pearl Inc
      237 Archipelago Trl
      Austin Texas 78717     

Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

Carriers


We use the following carriers to deliver our orders:

USPS
UPS
FedEx
DHL

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Standard Return Policy

 

There are a few important things to keep in mind when returning a product you purchased from our Online Store: 

 

  • You have 14 calendar days to return an item from the date you received it.
  • Please ensure that the item you're returning is repackaged with all the cords, adapters and documentation that were included when you received it.

 

There are some items, however, that are ineligible for return, including:

 

  • Opened software*
  • Electronic Software Downloads
  • Software Up-to-Date Program Products (software upgrades)

 

*You can return software, provided that it has not been installed on any computer. Software that contains a printed software license may not be returned if the seal or sticker on the software media packaging is broken.

There will be a 15% restocking Fee and you will have to ship prepaid.